Sorry to read you are having such a problem Jenny... hope they will straighten this all out for you and soon!!

Sounds like a real mess! Jenny, didn't you have a similar problem with some other Kickstarter a few years back?

If you're talking about not receiving any physical rewards for Dreamfall Chapters, I still have yet to receive anything from them.

Wow! Are you still trying to get the Dreamfall stuff or is that a lost cause now?

I hope that doesn't happen with Myst also.

"I think this is the last time I donate to a Kickstarter" This here sounds like a plan!

I've given up on ever seeing anything from the Dreamfall Chapters kickstarter.
https://www.kickstarter.com/projects/redthread/dreamfall-chapters-the-longest-journey

Even for those who received something, they say the "Collector's Edition" boxed DVD was a disappointment -- just a sleeve over a DVD case and nothing like the "Collector's Edition" versions of games people used to be able to buy years ago.
https://www.kickstarter.com/projects/redthread/dreamfall-chapters-the-longest-journey/comments

Other people spent even more than I did on the Dreamfall Chapters Kickstarter and have also received nothing.

At the current time I wouldn't compare Cyan (so far late by a week with game codes) with Dreamfall Chapters (late by years).

However this is the first time GOG has had the games for sale before I received the game codes.
In the past I received the codes first and could pre-order at GOG even before the game was available.

Jenny

I received an email from Cyan customer support about the fact that I didn't receive a code for
Myst V which I had purchased from GOG back in May and they sent a code for a free Myst V to give
to a friend.

Being I received the message I asked about your problem and, I know this is going to sound very
familiar but there is one thing - I think - a little different in that they say look for your codes
this week.

Hi Robert,

Codes are still being distributed. It takes a bit of time to get 19,000+ codes emailed. Please ask your friend to have a bit more patience (we understand it's not easy to wait, trust us, we do), and to look for his email with the Myst 25 games code this week.

Best,
Lloyd Woodall
Cyan Worlds Customer Support

I was hoping for a more direct contact that people that hadn't received codes yet that they could use but this is what I got.

Robert

Lot of people still waiting hopefully for Dreamfall Chapters going by that link.

Way too soon for comparison; just sounds disappointing and frustrating not to be getting your codes yet though.

Thank you for trying to help, rmelone.
Cyan support doesn't seem to have control of when the codes are sent out and are depending on some other company, possibly Blackbox, to send out the codes.

I'm so sorry you are still experiencing this mess, Jenny100. I hope it will be resolved for you very soon !!

Still no GOG codes. I suspect what will have to happen is that I'll have to wait until Cyan thinks they've sent out all the codes and then alert them to the fact that they haven't.

I think that if you had to "prod" blackbox to send you an email about their "survey" by going to
https://backers.blackbox.cool/myst-25th-anniversary-collection
before receiving the survey email from them, that you will never receive the GOG codes without special help from Cyan -- and that Cyan won't help until they think all codes are already sent out.

+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+

But in other news, 3 years and 8 months late, I finally received the "Collector's" DVD of Dreamfall Chapters today. However it wasn't what was described during the Kickstarter.

Originally it was described like this on ***the Kickstarter page***:

And then from ***this update webpage***

What I received was not a box, or even a sleeve over a DVD case.
It is a plastic DVD holder glued to folded over cardboard, about half the thickness of a normal DVD case, or 1/4 the thickness of one of the small game boxes they started using in the early 2000's. It looks like the one on the following Kickstarter webpage
https://www.kickstarter.com/projects/redthread/dreamfall-chapters-the-longest-journey/posts/2063474
though maybe smaller than you'd expect -- the height and width of a DVD case or small game box, but much thinner.

There is no printed instruction manual included.

This is what you get for donating "$110 or more" to Dreamfall Chapters. I'm lucky it wasn't bent or accordionized the way most cardboard things arrive when they are shipped in a thin, flattened bubble envelope like this one was. I'm also lucky I didn't donate any more than I did.

But after all this time, I'm surprised to receive anything at all from them.

I can't believe that the Dreamfall Chapters DVD finally arrived, Jenny. It's hard to fathom what could have happened that it would take that long.

Jenny, I'd be issuing a complaint big time! That is an absolute ripoff!

Fraudulent practice to my mind

Yes, that really is fraud. I'd be furious.

It's the same as other backers of the project are getting.
Check backer comments on the comments page for Dreamfall Chronicles
https://www.kickstarter.com/projects/redthread/dreamfall-chapters-the-longest-journey/comments

and this page where people mention how the manual is missing and the packaging is unimpressive for a so-called "Collector's" edition.
https://www.kickstarter.com/projects/redthread/dreamfall-chapters-the-longest-journey/posts/2132785

I think Red Thread may have run out of money to produce them properly and cheaped out, which means people who backed at higher levels for other physical rewards will probably have even more disappointments coming.

None of that makes what has happened to you right, though, Jenny100 !!!!

Did some of you waiting for the STEAM code received an e-mail for the survey and a link to it and did complete it?

Or maybe it is not necessary to complete the survey?

Chief

The survey asks if you want GOG or Steam, so yes you have to complete the survey.

If you never got an email about the survey, go to
https://backers.blackbox.cool/myst-25th-anniversary-collection
and prod their automated service to send you one.

I have yet to receive my GOG codes, despite receiving a receipt after completing their survey on July 3.

I'm curious if anyone who had to go to
https://backers.blackbox.cool/myst-25th-anniversary-collection to prompt blackbox to send a survey has received any GOG codes.

Thanks for the response, Jenny.

I sent Blackbox an e-mail since again the link they send has no survey link.

I'll wait for their response or maybe they know that I want my games from Steam…

Chief

Just so you know,
the link to the survey in the email from blackbox is hidden under a blue box that says "ENTER ADDRESS".
If you get a message from blackbox after visiting
https://backers.blackbox.cool/myst-25th-anniversary-collection
but you don't see a link, be assured that it's probably hidden.

Instead of an obvious link, there will be a blue box in the email saying
"ENTER ADDRESS" and looking like you're supposed to enter information. Clicking the box is supposed to take you to a link out on the Internet where the actual survey is. Sometimes an ISP's webmail anti-malware will block this link from functioning, as it did mine. Why they would expect anyone would automatically click what appears to be an image in an email is beyond me.

Blackbox never answered any of my requests for assistance.

However when I emailed Cyan, they told me I was supposed to click the blue
"ENTER ADDRESS" box. Clicking the blue "ENTER ADDRESS" box in the email didn't do anything. However while attempting to forward the blackbox email to Cyan to ask where the link was, I noticed the blue box had slightly different dimensions in the forwarding window, and when I clicked it there, it immediately took me out of my webmail (where I was logged in) to the blackbox page. If I'd realized the blue box had a link attached, I would have used right-click and open in new tab. All I knew was that something wasn't functioning as intended. Why couldn't they just put a URL link where people could recognize it and see it instead of sending what appeared to be a useless email advertising a survey "somewhere" that had no obvious weblink.

Today Cyan sent an email complaining about how some people weren't answering the survey and said the survey would be closed on July 31.

That does sound ridiculous Jenny100!

Good luck Chief!

Wow, sorry to hear about all the issues you're having Jenny.

I'm wondering if Cyan and Black Box didn't anticipate the kind of response that was received through the kickstarter and now they're having issues trying to manage the huge volume. Hope they get their act together. Makes me a little nervous about the other item fulfillment that will be coming up (linking book and pen holder).

For those who want Steam codes, there is an update here
https://www.kickstarter.com/projects/1252280491/myst-25th-anniversary-collection/comments


Meanwhile they still haven't sent me any GOG codes.
I wonder if people will be sent their Steam codes before I'm sent GOG codes.

I didn't have problems with the survey email .....

once you click on the enter address the link page opens up