Yes, I know, oldbroad.

In an earlier post in this thread, I said:



I was just clarifying that the Vancouver and cloud stuff happened in 2013.

Sorry. I did read your earlier post. I guess we're just going in circles now

No problem. But suffice it to say that things at Big Fish are in a state of flux right now and hopefully the Customer Support Department will be back to normal pretty soon.

marian is right, they have not answer or reply to our help, it is a mess right now.

Many businesses are going through hard times right now. I’m sure most of us have other things to occupy our minds rather than focusing on the fact that Big Fish may not be operating as we’ve come to expect. I for one have plenty of good games to play. If I come upon a problem, I can simply start another game while I wait for help. I fairly recently had a problem with a Big Fish game and contacted Customer Support. I received a reply in about 3 days regarding the fact that there might be a delay in getting help. I was sent a code for a free SE or CE game in the interim. As it turned out, I was able to figure out what the problem was. It wasn’t related to the game itself after all.

sparkle i made 3 tickets ,sept 14, sept 26, sept 27, no response, nothing, i have not gotten a response since aug 18, and aug 16, and aug 23, when i bought Cooking Stars Collector's Edition.

And that may just be your problem - the reason you aren't getting a response, family. You are coming close to harassing them. There was one game - maybe the Cooking Dash one, can't remember - where you contacted them over and over a couple of dozen times. Yes, they should make your game right, but you should perhaps also consider taking your own advice to yourself and do like Sparkle did. Just move on and play something else and give them some time to work through their own issues. I know they have given you some free game codes in the past, but you also may have been flagged as being a "problem" customer.

Are you saying you sent 3 customer support requests for the same game/problem? I’m sorry that you seem to be having so many issues with Big Fish games. But most of us have not had so many problems. I don’t think there’s much we at GB can do to help.

you guys are right, i will do that, but the first one is 14 days, 2nd 2 days, 3rd 1 days, big fish customer service never took that long, it is sept 28.

You have a choice, family. Either, wait for help or move on. Maybe you should consider stopping your Big Fish membership. If you’re not a member, then find another place to get games. Going on here about how unhappy you are with Big Fish Customer Support solves nothing. Marian told you about the layoffs and how this might affect Customer Support services. Copying a complaint that someone else made and saying this means people in general are angry also solves nothing. When I’ve been fed up with the way someone does business, I take my business elsewhere rather than deal with constant aggravation. This being said, I’ve had very few problems dealing with Big Fish and appreciate all the games I’ve been able to enjoy over the years. If things are a bit out of whack right now, at least there’s an explanation. I have to feel bad for those who have lost their jobs. To be blunt, maybe you should be considering that rather than going on about how frustrated you are that your help request hasn’t been answered.

you are right, i guess big fish customer service is taken longer to transition, i will wait for them, i guess how long it takes.

Just go play something else and forget about it. It's not worth the aggravation to you and it's not like we can do anything about it.

you are right .Delayed Response Times

Our response time is currently longer than our typical 24-72 hour wait times. We apologize for any inconvenience this might cause. To help ensure we are able to address all questions and details in a timely fashion, please avoid submitting multiple new tickets while waiting for a response, as we work on providing assistance as soon as possible. Thanks so much for getting in touch with us. My name is Tim and I'm really glad to be helping today. I want to firstly apologize that it has taken so long for us to get back to you, we've been working hard to get caught up during this busy time, and I'm certainly sorry for this inconvenience.

I'm sorry that you're seeing some errors here, while I’m unable to provide troubleshooting assistance on my end, we do have some specific troubleshooting instructions that may help you out:

Game Crashing, Freezing, or Blank Screen

I hope that this helps!

Sincerely,

Tim
Tier II Technical Support
www.BigFishGames.com
I'll be around Tues-Sat but i move on.

i email big fish to see if they thought this.

they could not help me, before they email me, some on this site sent me this,, t that hurt my feelings, why was it said, sorry if this the wronge place, i was upset.

What that means is that if you are someone who writes to Big Fish multiple times about the same problem within a matter of a few days, that could seem repetitious and unnecessary to Customer Support. They could also possibly misinterpret this as a way to try to get more free game coupons.

I doubt that you have been flagged as a "problem" customer, but doing what I described above could possibly discredit you with Customer Support and they would not necessarily take your questions and issues seriously any longer. Therefore, it's best to write to them once, and once only, about any particular problem. Writing multiple emails to them about the same issue could also potentially confuse things.

Nobody meant to hurt your feelings - they were just trying to give you some good advice.

There was one issue - I don't remember which one - where you told us you contacted Big Fish over 20 times about it in a very short period of time. And recently there was another one where you said you contacted them 3 or 4 times. Like Marian said, no one was trying to hurt your feelings... we're just trying to help you understand that is not going to get your issue resolved. Write once and then let it go. They will get back to you when they can.

thank you guys very much.

The response you received from Big Fish asks you to avoid submitting multiple new tickets for the same problem. This is what Drac and Marian were trying to tell you. I hope you get the answer you want.

thank you guys very much, no they could not help, so i move on.

The people at Big Fish who provide tech support are not the developers.
Unless there's a quick and easy solution, like rebooting the computer every 15 minutes while you're playing the game, it's unlikely Big Fish tech support can help.

And yes, there have been some games I've played where regularly exiting the game in order to reboot the computer actually prevented crashes.

In most cases, it's the developer that would have to come up with a solution. That means Big Fish tech support can pass along your message to the developer, but you'll have to wait for the developer to get around to looking at it.

It was so much better when Big Fish had a forum -- not an archived thing -- but an active forum people could post to. You could see if another player had the same problem you were seeing, and whether they managed to solve it.

Sure thing and I'm sorry we weren't able to get things working!

I'm not 100% sure what you're referring to in terms of being flagged, but we certainly don't delay any responses and I'm afraid at this time we are extremely backed up, which is the reason why it took us so long to get back to you.

I'm sorry for the inconvenience!

What’s this all about? Did you e-mail them again?

I hope not after they asked her to stop doing this.

i sent a screenshot, dx and dr felix, report, he sent , Game Crashing, Freezing, or Blank Screen, for Access Violation, none work, i had too tell him that, and thank, and ask him that question, in one response, was i suppose to keep quiet.