I wish they could have helped you, but like you say, it's time to move on. I'm sure you have plenty of other games to be played!

Don’t know. It’s all pretty confusing at this point.

i got an Access Violation error, kick me back to desktop, took a screenshot, rran dx and dr felix, sent it to them, got Game Crashing, Freezing, or Blank Screen, nothing worked, email them back to tell them nothing work,, ask was i but you also may have been flagged as being a "problem" customer, and thank them, thank them again and moving on.

Have you tried shutting off your antivirus program?

Found this by googling Access Violation error. An access violation is a non-specific error that occurs while installing, loading, or playing a game. This error can be caused by the following: an interfering software program (usually an antivirus application), an outdated video card driver, or an outdated version of DirectX.

Look at this link
link

i will try it, still get error access at 0x02E0050{tried to read from oxFFFFFFFF} program terminated.

Good catch, Winfrey. Since family seems to have more trouble than others, anmoutdated video card driver and/or DirectX might be the culprits.

An access violation error usually means you have to right-click and Run the game As Administrator.
Don't use the Big Fish shortcut for it.
The game shortcut that Big Fish puts on your desktop only points to the Game Client, not the actual game.
Make your own shortcut pointing directly to the game exe and right-click that, or dive into the game folder and right-click the game exe itself to Run As Administrator.

I've done quite well with 11-year old drivers -- the drivers that were made for my actual card and not for a newer card with different capabilities.
I've never in 30 years had any game where "updating the drivers" improved anything, though I've had games stop working entirely after updating the drivers.
I think even the new Big Fish games still use DirectX 9.0c.

thank you very much, and juile sweet The game won't run for me at all. I can open it, but it crashes on the loading screen, stupid me bought it, i thought they fix it.

Have you tried going into the game folder finding the .exe file right clicking on it and running it as administrator?

same thing, still get, error access at 0x02E0050{tried to read from oxFFFFFFFF} program terminated. gave up move on, both gamees are macs, i have a pc.

Did you know the games were Mac games all along? That would surely explain your problem.

ETA: I checked the Big Fish website and there is a PC version. 🤷‍♀️

WHAT?!! Do you mean you downloaded a Mac game although you have a PC? Big Fish has both a Mac version and a PC version. If you downloaded the wrong one, the game will never play on your PC!

Big Fish might let you swap the Mac versions for the PC versions.
Tell them you mistakenly bought Mac versions when you have a PC with Windows.
You need to watch what you're buying though.
They won't continue to accommodate this kind of mistake, though they might do it once.

Yes. There are seperate pages for ordering PC or Mac. As Jenny said, check to make sure you’re buying from the PC page. At the top of the home page, choose “Ways to Play”, then choose PC. Again when you get to the page where you order the game, make sure it says PC under the name of the game in the upper left side of the page. Hope this helps.

no both pc and mac are mac. loved it, but had trouble with jellyroll, you had to click on the jellyroll, then the knife, people had short fuse. julie sweet, no save folder.

What are you talking about, family? You said your Heart's Medicine game was a Mac version, but you have a PC. A MAC version will not play on a PC. What does "both pc and mac are mac" mean? Then can't be the same.

What in the world does jellyroll, a knife, a short fuse and Julie Sweet have to do with Heart's Medicine?

You are totally confusing me.

the people of big fish, mistaken put mac version for both.. jullie sweet is suppose to be pc, they mistaken put a mac.

You still aren't making sense. Big Fish put Mac version where? Julie's Sweets is NOT available in a Mac version... it is only available as a PC version. But we're not talking about Julie's Sweets. We're talking about Heart's Medicine. You just told us you have the Mac version of that game. Which means you downloaded the wrong version and of course, it won't play on a PC.

That doesn't make any sense to me, family. I got Julie's Sweets the day it was released, and it was the PC version that I downloaded and played. And it has always run perfectly.

I did a search in the Mac games and Julie's Sweets is not available in a Mac version. But Heart's Medicine IS available in both PC and Mac versions.

You've got to help us out here, family!! We're trying to help you figure this out about Heart's Medicine, not Julie's Sweets. You just told us you have the Mac version which would expalin why it won't work on your PC.

Is this a hard copy CD or DVD version with both PC and Mac versions of the games on the same disc?
Big Fish can't help with the old hard copy versions.
They only support the modern versions of games that you download from their website.

A PC/Mac hybrid disc should work on PC -- as long as you have XP.
Anything newer than XP and you'll likely have problems at some point.
The presence of the Mac version on the disc won't make a difference because PC's don't normally even see Mac files.

However, a disc that's old enough that it has both PC and Mac versions is going to be a really old version. It would be VERY old stock. You rarely see a PC/Mac disc any more, even in bargain bins. Since current versions of Windows are so much more restrictive than they used to be, the games have to be updated so they don't produce problems like access violations and failure to save. That's why you should buy downloads from Big Fish instead of old disc versions -- at least if you're using a modern computer and not an old one with XP.

If you buy an 8-year-old or 10-year-old disc version, it will not automatically become a 2020 version of the game just because of when you bought it. It will still be an 8-year-old or 10-year-old version, and there will be no technical support offered from Big Fish (or whatever company published the disc).

i download pc again, but jullie sweet save folder disappear. https://www.gameboomers.com/forum/u...es-sweets-new-tm-on-big-fish#Post1188155, i still say the big fish worker put a mac for both.

And Julie's Sweets IS NOT AVAILABLE in a Mac version. But this thread is not about Julie's Sweets, so let's keep this about the Heart's Medicine game. So did you download the PC version of this game?

MAC games and PC games at Big Fish are in two different places. You can't download a MAC version unless you go to the MAC page. You can't download a PC version unless you go to the PC page.

And what do you mean by the save folder disappearing?
Normally you never see the save folder in these games, so how do you know it disappeared?
It is not put inside the game folder in modern games the way it was in 1990's games.
It's usually hidden in some sub-folder of the AppData folder, but can also hide in other places.

If Windows is blocking the save folder from being created, or preventing saves from being created, you have to Run the game As Administrator so the game has permissions to create saves.


If you bought the game there is more than one place to download it, not just the Mac page.
However all downloads will use the Big Fish Client to install, and I don't think the Big Fish client will install a Mac version on a PC, so I don't know what happened here.

The only place I see Mac versions of the two games are on download sites that specialize in Mac games. I'm not finding them on the Big Fish website.

Which is why I wondered if family was using old disc versions again -- especially since some of them can contain both PC and Mac versions on the same disc. Here is an example:
https://www.amazon.com/Mystery-Case-Files-Dire-Grove-Collectors/dp/B00337WN34/qid=1603227105

yes, same thing.