Hi Spankie, good to see you here! I can't imagine what's causing that message but I am wondering if you tried logging in with a different web browser? That can sometimes fix odd issues that people have with logging in.

Hi Marian; I consider you a guru when it comes to Big Fish sooooo I wonder if you can answer a couple of questions for me. First if I buy a new game will BF automatically use the points so the payment will be $0.00 just like they did with the credits? Second, I was trying to find an old game called "Agatha Christie Dead Man's Folly" everytime I try to click on it I get a "404 error. Do you know if this game has been discontinued? Thanks Judy.

Hi Marian, just tried as you suggest on Google Chrome, still showing the same error message. Hopefully Big Fish will have some suggestions through the support email I sent. As of now, my account is not working at all.

Thanks for the suggestion.

Keep us posted, spankie. I am getting reports from several others that they are hearing back from Customer Support sooner than they anticipated. I hope that will be the case for you as well.

Judith, Agatha Christie: Dead Man's Folly (along with the other Agatha Christie games they once carried) were removed from the website several years ago. If you bought any of them prior to that time, though, they should be in your Purchase History and available for download.

I have not purchased anything from Big Fish since the rollout, but I did do a trial run in the shopping cart, and in my case the shopping cart saw that I had 699 points and applied them automatically at checkout. I hesitate to say that is carved in stone until they get the glitches worked out, but that was my experience during the trial run.

Thanks Marian, too bad about the Agatha Christie games, I love those. Well, if & when I find something to buy which is like pulling teeth right now I'll see if the points are used. Like you said, nothing is carved in stone right now.

Hi, Marian!

I just checked my BFG account and my one remaining punch card coupon was converted to points yesterday, so I no longer have to worry about it expiring on August 18 ! There are a few games I'd like to buy, but I'm going to wait until the next sale and cross my fingers ! Several reviewers on Big Fish's website had problems when they purchased the game that was released to members yesterday, so they gave it 1 star, which isn't fair because the game wasn't responsible for the bug.

Susan

Those one-star reviews infuriated me because not a single one had anything to do with the game or its content. So I did something I have never done before - I flagged them all as inappropriate and told Big Fish why in the comments box that pops up. I told them that this is like Amazon book reviews where readers give the book one star because the post office was slow in delivering it to them. Someone also wrote to Friendly Fox (the developer) and Friendly Fox told them they were very upset by it, as any developer would be. I see that Big Fish put a canned reply on the bottom of many of the replies, apologizing for the technical issues, but I would like to see this kind of "review" not be allowed in future. The current system of apparently posting any kind of "review" makes a mockery of what the review section is supposed to be for.

This kind of commentary belongs in an email to Customer Support, not in the review section. I wish people would stop to think before they post such things and consider the kind of effect this will have, but I guess that's too much to ask.

Glad to hear your punch card coupon was converted to points!

Hi, Marian!

Good for you for flagging those comments as inappropriate because things like that really infuriate me as well. I also see bad reviews for items posted on shopping channel websites because they're angry they haven't received their orders yet. Not only do the reviewers look ridiculous, but some people don't bother to read the reviews and only look at the number of stars so they think there's something wrong with the game or product. Like you, I don't understand why Big Fish allows those reviews to remain on their website because they don't serve any purpose. Regardless of the reviews, if I am intrigued by a game, I'll download the demo because everyone's tastes are different. Sometimes I agree with the reviews and sometimes I don't.

Susan

In all my years of playing games of ANY genre, I have never really taken much notice of game reviews.
If a game appeals to me I get it 😑

And if It ends up as a "flop" well I have no one to blame but myself 🤡

But the review remarks as mentioned on this thread are both thoughtless and selfish 👎

On a happier note, today we have our first sale since the rollout. I did a trial run in the shopping cart, and it was just what I was hoping would be the case. The system automatically applied the discount code for the sale, and then it gave me the option of also applying my points in addition to the discount I had already received. This I like very much!

I just tried to utilise the sale to buy a "Lost Lands" game I haven't yet got and went through the procedure to pay (by PayPal) but my purchase was denied near the close due to the difference in currency !!
[Everything was showing in US Dollars.]

Have to find a way to get round that

Hi Marian,
Update: Was able to log into Big Fish without issues, even pulled up account info, purchases, etc.
Have not heard back from tech support, but they fixed my login error!

Thanks for your comments

Spankie, thanks so much for getting back to us and letting us know! So glad your issues were resolved.

Don't be a stranger; stop by and chat once in a while if you can.

Mad, hopefully one of our members not in the USA will be able to help you out here. I have no experience in this area.

All sorted Marian. I found a little icon at the top of the screen that allowed a change to British Pounds so I used that and tried again .... and Yeah !!

[ I was awarded "points" so must go and read about those. Hopefully I haven't inadvertently joined Game Club ]

But I changed my game purchase to the new "Bridge to Another World" game in the nick of time when I belatedly realised I DID already have the Lost Lands game

Mad, I am glad it was something so simple!

And you will get points any time you purchase something from here on out. They accumulate, they can be used on future purchases, and they don't expire for two years.

Oooooh !! Thanks, Marian. That's a nice innovation for "non" Game Club members

Whether or not you are a Club member or not a Club member, influences the number of points you get per purchase.

From the Big Fish website:



So you won't be getting as many points, but I think it's nice to include everyone in this regardless.

Definitely !!

Hi, Marian!

I have a few games I'd like to buy but, in order to maximize a bang for my pathetic Canadian buck, I'm going to wait for a BOGO sale ! Out of curiosity, how many points did you use for the 60% off sale?

Susan

I only had 104 points for the 60% off sale - it took another $1.04 off the 60% discount price. It was a nice price for a CE at under six dollars.

Hi, Marian!

Okay, now I'm confused ! If memory serves me correctly, whenever there was a 60% off sale, the CEs were priced at $7.99 and we had to pay cash because we weren't able to use a Game Club credit. If you had 104 points, that would bring the price you would pay down to $6.95. With the U.S. exchange rate that Big Fish is now using, I would pay about $10.25 before I applied any points. What am I missing ?

Susan

Okay, let's see. I just put a CE in my shopping cart and with the 60% discount the price is now $7.99. I then applied my 104 points and this took the price down to $6.95. So, that's the total price. I misspoke when I said the total price was under six dollars - the total price is just under seven dollars. Sorry for the confusion - I was misremembering.

Hi, Marian!

Thank goodness I wasn't losing my mind, and there is no need to apologize ! So even if the game is $7.99, we can still use points to pay for the whole thing if we've got enough. For me, that's an improvement, especially when there is a 65% off sale. I could never figure out why we were not able to use 1 Game Club credit to pay for a 65% off game, and now we can use the equivalent. I am no longer confused ! And am I understanding it correctly that we also receive points for purchasing the game, sort of like the "cash back" on our credit cards? I guess it's a lot to take in all at once so we can figure things out as we go along, or when an extremely helpful Moderator posts her experience !

Susan

Yes, and everyone gets points for purchasing a game, members and non-members alike.

From the Big Fish website, the difference is as follows:



And thank you for the kind words.

how do you sign in, i not an active member, and do not want to be.