I am wondering if you aren't hearing from GOG because you are not logged into an account. That is the only explanation that makes sense to me - they are always so good and so prompt with replies.

I had the thought that I would try to contact them and ask. What do you think, Meryl?

I was thinking along those lines too, Drac. Nothing ventured, nothing gained...

So kind of you both to be so concerned about this.

Gog acknowledgement was on 1 Nov advising ticket no. 1395586. Also saying experiencing heavy support traffic so waiting could be longer than normal but someone would get back to me. I reminded them on 10 Nov.

Draclvr are you suggesting that you contact them on this on my behalf in which case I would be very grateful.

When I click on the ticket number in their acknowledgement it takes me to the log in which is of course exactly what the issue is. I can't create the account.

I really just need for them to assign me a username, link it to my email address and assign me a temporary password which I can change in due course if I want to. I'm not at all technical but this doesn't sound to me all that technically difficult. This would ensure I could access an account and be able to purchase the games.

I just opened a chat and of course initially it's just the chat bot. I provided my email and your ticket number, so now I will wait to hear from them.

You are terrific. Thank you.

Got a second email this morning after the original acknowledgement email. It just said they are working on "my" ticket number. I had originally provided them with YOUR ticket number and said that is the one that needs to be resolved.

Well. We'll just have to wait and see what develops. Thank you for doing that. I'll let you know when I hear something. fingers crossed your intervention may put a bit of pressure on.

I got a message this morning saying they had sent you an email this morning. So make sure you are receiving it and I know you check spam, but double check there too. Let us know what they say!

I have just received the message Draclvr. they apologised for the delay and asked me what username I was trying.

I have just replied with the information and updated them on what happened when I followed Marian's advice - the globe screen and the gobbledegook about invalid tokens (I didn't say "gobbledegook").

I am happy to take it step by step as they seem to be doing.

You seem to have lit the firework. Much appreciated. I'll let you know the outcome.

Since they answered me within 3 days, I'd call 21 days a bit more than a delay! At least they are FINALLY addressing it! I did add to the original message that I was a moderator at Gameboomers and that there were several games you wanted to buy!

Definitely keep us posted!

Wow. They have just responded and done exactly what I suggested, used the username I want , my email and issued a temp password, creating the account for me. I've purchased the 2 shivers games. That's what service should be. They must be VERY scared of you!

So happy to hear of the positive outcome, meryl

I was quite shocked to even hear you were experiencing problems with GOG !!

'Course, if anyone starts to tangle with Draclvr they just better watch out, eh ??

Yes Mad. Ref your last comment - I have made a note to self.

I don't know what i would have done over the years without Gameboomers. Awesome!

I am SO excited to hear of the final outcome, meryl! I would have to wonder if me name-dropping Gameboomers did the trick!

Oh. It absolutely did the trick. No question!

Fantastic news, meryl!

Thanks so very much for your help, Drac!

Marian, we must tell Ana what kind of influence Gameboomers has! LOL!

Fantastic news, meryl!, so happy that you are finally registered with GOG and were able to buy the games you wanted, enjoy the games.

And of course a big thanks to Drac and Yes, Thy Shall Not Mess with Draclvr

Definitely!

Starcom, I think it's more that Gameboomers has some weight in the gaming world!

👏👏👏👏👏👏👏👏

yes Draclvr I agree that "that Gameboomers has some weight in the gaming world!" and Sooo happy to see this, BUT YOU are one that should Not mess with and I would say that having Gameboomers backing you or anybody else carries a lot of weight. This is why I am so happy to have GB covering my back.

Drac, you rock! Thank you for intervening and getting Meryl straightened out with GoG! That is really awesome!!

Ana

You are all giving me WAY more credit than necessary! LOL!

I'm just glad that meryl now can play the Shivers games.