Bump up - typing at same time. No, can not find it where you directed me to.

So, in Apps, there is nothing for your video card software? I assume this is your Windows 10 computer?

Yes there is for the software but as I mentioned above, I cannot access it. That is where it shows the similar message as in the first link I posted above. I used to use it to update the drivers; now I cannot!

I'm not talking about accessing it. Just reading what it says below for the driver version - assuming it's there. We're just trying to find your driver version.

It does not show anything below it - nothing about drivers.

OK. That's what I wanted to know. Let's try another way. Right click on the white windows logo in the lower left. Click on Device Manager. Click on Display Adapter. Right click on your video card. Click on Properties. Click on Driver.

32.0.11027.1003 Digital signer is Microsoft Windows Hardware Compatibility Publisher - not something I did - 8/26/24

Why can't I just use that link I posted above for the AMD Radeon RX5700 ?

Yes. DEFINITELY use that link and download the driver for Windows 10. I just wanted to be sure that one wasn't already installed.

The 39 MB Auto Detect and Install one right?

Got the BSOD again so I went ahead and did this one. I'll see what happens Tuesday. Time for now!

Sorry, I went to bed a little before midnight... granddaughter and I stayed up talking for awhile.

Yes, that one is OK, but I meant the actual driver itself which is the one below. But hopefully the auto-detect one detected your video card and downloaded and installed the correct driver for it. You were running on a generic Microsoft driver which, while functional, is NOT the driver you need as it only has basic functionality.

Let's see what happens. I also did a lot of searching on the K mode exception error. There can be many causes, but one of them is drivers, so I wanted to get that taken care of first as that's the easiest one to deal with. The other fixes are more complicated. Did you ever run that System Diagnostics?

If this does turn out to be a driver issue, I wonder if those Domini games where you get a black screen might work properly now, ob. But I am really getting ahead of myself here.

Far as I can tell, both links led to drivers. And even that first one ended up being the Adrenalin version though it did not say that. Also, I repeat, I did not install the Microsoft driver. That happened during an update. That is information I found from Googling and the solution was to uninstall the update and reinstall the software. (Something along those lines anyway.) This must have been at least two years ago when I noticed I could no longer access my AMD software to check for driver updates. I was also unable, at that time, to find any more current drivers.

Marian, I will be checking that but it seemed that the games were just not compatible with the card. The card was new in 2019 and none of the games developed since 2019 worked. I'll post when I try one. I think they are still installed, so maybe later.

From what I've been able to find, there was some reason Microsoft installed that driver... ALL the AMD driver software is called Adrenalin. The first link should have detected you video card and then installed the correct driver. I think at the time you couldn't use your software was when Microsoft detected something amiss and installed it for you. Fingers crossed that this solves your issues... otherwise, we have more detective work to do!

On My Windows 7 these games all played perfectly and the video card in that machine was released in 2012.

They all played perfectly on my Win 7 computer also. I don't know the video card release date for that on though. I just tried Twin Mind: Power of Love. It does not have video; just a black screen and audio.

Oh, well. It was worth a try!

One thing bothering me though. In the software app it shows a lot of the games I have installed and it shows play time for them. There are a couple of Sherlock Holmes games showing play time but I have not played them. There is also Alien Isolation showing 165 hours. This is a game I do not even own! It doesn't show the game icon picture like the other games do. It shows something like a spiral note pad. ???

Just Googled and see others with this issue. Off to read about it!

New stop code: Kernel Security Check Failure

I Googled but I think I may need a trip to Best Buy. I cannot deal with all of this!

Exactly what I was going to suggest. That is such a generic error and covers a lot of territory. We could go back and forth here, but that is really your best option. Darn! I was hoping the resolution of your video card driver would have been the end of it.

Sorry I can't send my son over there to you, ob. He would get this sorted out. Otherwise, having someone else take a look at it is probably your best bet now.

There are a lot of steps involved in sorting it out and I'm sure someone like Marian's son could fix it! I just hesitate to start telling you to do chkdsks and booting into safe mode and all kinds of other stuff.

If you take it to Best Buy, they are known for being lazy and just wiping the disk and reinstalling the OS and "hopefully" all your other stuff. So, make sure you talk to them about what they intend to do. I wish you had a reputable computer repair place nearby!

Yes, I too would recommend a reputable computer repair place over Best Buy. I agree with Drac that what Best Buy would probably do is just reformat the hard drive. I live in the boondocks and years ago when my son was not here, on a couple of occasions I actually found someone to come to my house and do the troubleshooting: one person was a local, and the other was someone from Dell.

Having googled the kernel failure message myself, it sounds like there are several different reasons why you could be getting this message and they need to be looked into, one by one.

And now it went back to the "K Mode Exception not handled".

Also, earlier, I had this message when I tried to open a show on TubiTV:

upstream connect error or disconnect/reset before headers reset reason: connection termination

Don't know if that is all connected or not.

I plugged that error into a search and it came up with clear your browser cache and cookies. At least THAT would be easy! That K Mode Exception not handled was similar to that Kernel Security error - many possibilities for a cause.