Sheesh, what a mess!
Thank god for my Webroot - it has a Gaming Mode, that I turn on with just a click, everytime I play or download games. Just in case

I'm not sure if someone mentioned this earlier but you can restore deleted games *if* you are willing to turn off real time scanning until the next update comes out.

Turn off real time scanning, then go into "restore", sort the files by date and restore all the ones that were deleted today/yesterday and you should be good to go without having to redownload any of the games (McAfee is quarantining the *.exe game files only, not any of the data files).

This is a real pain though for customers and for businesses like BFG.

Thought it was only me, I have had 2 trojans, trying to get rid of them,

widget, if they're with your BFG games, they are *not* trojans. It is a mistake/false positive by McAfee.

Well one of them I tracked to Samantha Smith game, and they have only appeared since I downloaded the Notrodame game, both from BF

I chatted with a person from McAfee and she said there will be an update within 24 hours. That it is a known problem and they are working on it.
Once the update, I wonder if you have to download all the same games again and the download manager?

BFG-Guy - could you please let Kaspersky know that your game downloads are totally safe please?

With each download there are 3 of your ".exe" files being flagged up as trojans or as being spyware!

As I said earlier in this topic, I emailed Kaspersky 3 to 4 weeks ago and gave the company the names of your 3 ".exe" files to inform it that it was OK but I did not receive any reply!!

Thanks

Bernie

No, you shouldn't have to redownload. Read my previous post about restoring from quarantine.

Well, since my last post evry game I bought has been deleted and I start my vacation tommorrow. Had high hopes of finishing the 5 games I had started. Now they're gone. (just venting cause I'm so darn mad )
I'll try to restore games from misa's post.

if a patch comes out do I need to do anything with it or is it automatically updated?

Thanks for listening

:christmas:
Kim

Kim, you should be able to play without losing your saves. I have redownloaded games and the saves were in place.

THe patch should automatically update if you have your update turned on.

Ana

McAfee finally released the patch that fixed their error. The update or "DAT" file of the fix is version 5473. Once installed you have to restore your games from quarantine. Some folks reported that they had to redownload from BFG to get them working, while others could simply restore from McAfee.

Grrr....It's been a long 26 hours, but it is fixed. If you cannot get your games working contact Customer support. Be patient as this McAfee debacle caused a flood of over 10,000 support email.

This was a McAfee issue and it affected BFG and several other game sites.

Thank you so much BFG for all your efforts to help us resolve this issue. You're the best
Kim

Thanks BFG-Guy for liasing with McAfee to ensure that they fix their issues. Sorry that this affected you and so many people. I hope that you and all your staff are able to wind down and have a good and relaxing holiday!

---------------------

For all others, you do not need to redownload/reinstall your games. Follow these instructions:

1. Update
Open McAfee, click "Update" to ensure that you get the latest files. Wait until that's updated and installed.

2. Restore from Quarantine
Go back into McAfee, click "Advanced Menu" at the bottom left corner, then click on "Restore" on the left side, then "Files". Click on "Date" to sort by date and check all the files with a date of yesterday or today and then click "Restore".

:christmas:
Thank you so much BFG Guy. You are always there for us. I don't use McAfee (and never will after this mess) but do so appreciate having you on "our" side. :happydance12:

Every time I have had any question or concern your staff has been so polite, helpful and understandable!! :bravo12:

Also proud of the fact that you are right here in Seattle, WA!! A home-town Guy. :winter:

Have a wonderful holiday season!!

HorseDancer

This is probably a really basic question but how do you restore files from quarantine or whereer they went.
Kim

exalthim2, I edited my post above to include instructions. It's really easy but you need to make sure you update your McAfee first using the "Update" option.

I'm glad that McAfee finally issued the patch so you all can start gaming again.

Thanks BFG-Guy for the update! I do hope your staff can unwind a bit to enjoy the holidays. Kudos to all of you.

Ana

Thanks misa I muddled my way through it before I read your post and it seemed to work. Thanks for your help.

BFG-Guy

I just want to say thank you so much for all you do. I was following the forums here and the BFG forum since yesterday and the BFG customer service is just impeccable. I was one of the ones that was affected and I lost all of my games so I want to say thank you for all that you do. I just received my Fish yesterday and it couldn't have come at a better time. I just love you site and I recommend it to everyone I know that plays any kind of game. I will continue to always do that and I will continue to be a member for as long as I am here and BFG is here. Thank You! Have a GREAT Holiday! You an your staff certainly derserve it.

Barbara

misa, I followed your directions and I have my games back. I looked at the DAT and it is different than the one I gave to McAfee.Only one problem tho is, instead of the Icon pictures I have white looking data pages. The Icons were cute I do want them back.

I'm on my second glass of red wine....ahhhhh.

If you are missing things (like desktop icons) due to McAfee, you can always uninstall and reinstall from your 'My Account' 'Purchase History' on BFG. Some games will overwrite your game progress though when you reinstall.

Happy Holidays (with games!!!!)

Ahhhh..that sounds really good BFG-Guy. Think I'll join you... :rotfl12: :praise12:Thank you again.

We have a 4 glass limit here BFG-Guy otherwise you'll have to go to the naughty corner where I can keep an eye on ya. :yay12:

Ana :christmas:

I also spent 25 minutes with McAfee live support last night, since it had quarantined 5 of my Big Fish games. Basically, while the support person was very polite, he was no help at all and I got the "hang on 24 hours" response.

It seems to be fixed now, but I had to restore everything by hand and redo all my icons on my desktop, so I'm less than pleased with McAfee right now.

Thanks for the help, BFG-Guy!

Hi BFG-Guy - only just picked up your email sent at 23:49 on 23 December as I am in the UK

This was regarding the 3 .exe files and Kaspersky. I will get back to you about this when I have made a 'test download' at BFG and have written down exactly what Kaspersky says the problem is.

** It may help to know that, until I click the "add to trusted" the actual game manager will not come on-screen and begin the download. I recall all the 3 files began with bfg but I do not think that will be a great help

Will get back to you later - now off up the village to pick up the turkey

Bernie