I bought the game, but when I installed it, Norton said there was a high risk file, which was the exe. file. It took it off. When I disabled Norton, I could get the game, but it stopped my sound from working in everything. Does anyone know how to fix this? thanks. Vicki

That happened to me too. I simply opened up my Norton Quarantine file and restored the Corrosion file and the game runs perfectly.

Hi GreyFuss

Norton Internet Security took out all my downloaded files too.

So, after reading your post, I looked in Quarantine, found the entry and selected "restore" - after which a "corrosion- cold winter waiting installer.exe" icon promptly appeared on my desktop.

However, when I double click on it, I get the error message "Launcher error. Failed to read setup engine".

Do you have any idea what I could try next - or is all lost

Cheers.

Mad

I did find them quarantine area of Norton, and since I had tried to install several times, it put the virus file in several times. I said to restore all of them, one at a time and replace. It is still working, even with Norton on. I did disable Norton to instal it, and then turned it back on to play. Vicki

Hi VRMpls2

I was never able to try and install my download, it was quarantined by Norton before I got chance.

There is just the one entry in the Quarantine section - which I asked to be restored - and which I presume is what then appeared on my desktop - because the icon is for the "installer exe".

But with Norton enabled or disabled, I get the same error message if I double click on it :

"Launcher error. Failed to read setup engine".

Cheers.

Mad

Hi Mad

You didn't uninstall what was left of the Corrosion game files you downloaded after Norton Quarantined the one file did you? For me Norton only Quarantined one file. I believe the game will install even after Norton Guarantees the file. Leave the game installed and then Restore the Norton one. If you deleted them then the file you Restored from Norton has nothing to go with. I don't know if Windows 7 is any different if that is what you are running.

Hi GreyFuss

I didn't do anything except look in Quarantine, see the entry (just the one) and select the "restore" option.

I've just now done a search from the Start Menu and the item on my desktop (229KB installer exe) is all that came up.

I don't understand what you are saying about "leave the game installed".
As I thought I'd explained, I can't install it

[I'm running WinXP Home.]

Cheers.

Mad

There appears to be a running theme here with Norton Antivirus recognizing this as a false positive . Perhaps the game's .exe file should be submitted to Symantec as a false positive , so that the file in question will no longer cause an alert or quarantine in the future . Either that , or uninstall Norton completely . I have the demo , and experienced no problems with launching the game . Then again , I do not use Norton Antivirus .

Hi All,

I had the same problem as Mad and I don't use Norton.
I uninstalled and disabled my firewall and then reinstalled.It worked but then the serial numbers didn't work to activate the game. I contacted the support both at Trisynergy and Plimus and received an email half a day later from Tad with a reset download and new serial numbers and it worked without a problem. He stated they had a technical glitch with their digital software signature which they were resolving and apologized profusely. So if you contact them you will get the same reset download and ultimately be able to play but I think you have to disable your firewall temporarily regardless. Hope this helps.

Hi Creeping_Doom

I wouldn't dream of uninstalling my Norton Security because of this one situation. I'm quite sure the problem can be resolved. Probably by the file being submitted to Norton, as you suggest.

But for now, I'm attempting to see if the files I restored from Quarantine can be resuscitated at all.

If they can't, I will have to wait for a reply from the download people because I've apparently used up all my download allowance so I can't try again !!

Cheers.

Mad

*********************

EDIT :

Aaaaahhhh !! You have given me hope, jmdsmd1 !!

Could you please let me have the email address for this "Tad" person ??
Plimus instructed me to contact Trisynergy - which I did - but they haven't replied as yet.

[My email address is in my profile or you can send me a private message here at Gameboomers.]

Thanks

This was Trisynergy's response

Dear sir or Madam,

We recently had an issue with our licensing of Corrosion. Let me first apologize for this error. We have fixed the problem and I have re-issued your serial and it should be in your email now. I can assure you that the file does not contain a virus and is a safe file for you to use. It’s a technical issue with the digital signing which we are working diligently to fix. So you may need to disable your anti-virus to access it. If you have any questions, comments or concerns further please free free to email us back and we will address them. Thanks so much for your patience while we worked to resolve this issue.

Kind Regards,

TriSynergy Support

Thanks for posting that reply, jmdsmd1, and for your private message.

Appreciated !!

Good topic.

I'm having the same problem and wrote to TriSynergy Support.

Waiting for their response.

Chief

Hi guys-

I had the same problem with downloading, installing and registering my game file. I finally got it installed (by disabling Norton) and the serial number now works. But now I'm in a revolving loop where when I turn Norton back on, it quarantines the exe file. So if I want to play the game, I restore the exe from quarantine, then disable Norton, then when I'm done playing, I enable Norton, and it quarantines the exe file again, etc, etc. This is getting old. Am I doing something wrong? Is there someplace I can go in Norton to tell it to leave the exe file alone? Or do I have to wait for Symantec to approve the file?

There should be an ignore list in your AV, Ewilo2. In mine, Vipre, it's under Manage as Always Allowed.

Gil.

Thanks Gil- I was able to go into my Norton settings and do a scan/auto-protect exclusion for my installation folder. That seems to have done the trick. Thanks for your help.

Hello

How do I restore the Corroson file in the Norton Quarantine file?

thanks

June

Hi June-

I'm running Norton Internet Security, so I just opened that up, then clicked on the quarantine link. The risks were listed by date, so I doubleclicked on the one causing my problem (in my case it was Suspicious MH690.A), then some action buttons would be active, including 'restore'. Just hit that and you should have the file back in the installation folder.

Hi Ewil02,


It worked I followed your insturctions and it is OK.

thanks

June

I've been interested in this game, so I downloaded the Demo. I didn't have to do anything with my Firewall and my Microsoft Security Essentials didn't have a bit of a problem with it. Maybe they fixed the issues at Trisynergy or I can just add this to my really big pile of reasons why I dumped Norton.

Haven't gotten too far yet, but the games looks pretty good so far.

One thing that's pretty cool about this demo, is that if the demo is up and running okay on your computer, you can buy the game from the link in the demo, input your serial number, and off you go. At least you can figure out if there's any compatibility issues with your AV and/or system before buying.

Hi

Chief ..
I've not heard anything back from them at all as yet.

Draclvr .. I've had hardly any problems with Norton in all the many years I've used their programmes - nor have I ever had a virus - so I'm not unhappy with them.

Guess I'll just have to wait patiently for help from TriSynergy

Cheers.

Mad

Norton has definitely gotten better over the years. When I got rid of it about 4 years ago, it was still a huge system resources hog. Plus, the number of false positives with games was driving me nuts! But, from what I read, they've remedied a lot of the issues that people were complaining about. However, I've found much better anti virus solutions for me. In 13 years on the internet I've never had a virus either! Yay for us!

I just hope you all can get this game running - I'm really liking it so far.

"In 13 years on the internet I've never had a virus either! Yay for us!"

Oh, definitely a "Yay" !!!!

Mad, we are in same situation. Maybe they do not respond during the week-end or to many players with the same problem.

I'll see what tomorrow brings up.

Chief