Janice,I sent you a screen shot why don't you use it.
Richard

Thank you for your help, Richard.

Hope I can help a little bit Marian. Sure would like to finish the game. I used another profile and the same thing happened.
Richard

Hi, Richard!

Are you saying you replayed the entire game using a different profile and ran into the same problem?

Would you mind emailing me a screen shot as well because I can't seem to get one myself? If I get the same lame answer from Playrix, I'm asking for a refund because who knows how long it will take the developer to come up with a fix? If 3 of us here are experiencing the same problem, I would imagine everyone else who bought the game is as well.

Susan

Susan,I replayed the whole game same problem.
I would be glad to send you a screen shot but I don't have your e-mail.
Richard

Hi, Richard!

I apologize because I didn't realize that my email address didn't appear in my Profile. I just added it.

Thanks!

Susan

I just sent it to you Susan.
Richard

Hi, Richard!

Thanks very much! I just sent off an email to Playrix and attached the screen-shot, so we'll see what their response is.

Susan

I'm also stuck at the same point-can't pick up the valve or the brush. On my screen I also have Aira sitting on the window, and when I click on hint, I need to use the mind reader on her, but nothing happens. She is not in the picture on the guide. I will send an email off to Playrix also.

Edit: I had a reply from Olga at Playrix and she has asked for the game data file. I have sent this off to her. But out of curiousity I looked at the file and found this:

-<scene_34_zoom_table>-<applytooltasks><task available="True" toolname="34_bulldog_head" zonename="zone_apply_head"/></applytooltasks>-<tooltasks><task available="True" zonename="zone_take_brush"/><task available="True" zonename="zone_take_valve"/><task available="False" zonename="zone_find_crystal"/>

This is the scene where the tasks "take brush and valve" should happen but doesn't. Perhaps the developers may see why it's not working.

Hi, Richard!

Here is the response I just received from Playrix:

"Thank you for your reply. Could you, please, send us some game info so that the developers could identify the cause for the problem? To get the info, please, follow the path:

Go to Start Menu --> Control Panel --> Folder Properties --> in the opened window go to tab 'View' -->
Scroll down in the list a little bit --> under the title 'Hidden Files and Folders' select 'Show hidden files and folders' -->
click on the button Apply --> OK.

Then follow the path:

My Computer --> Disk C --> Documents and Settings --> (user name) --> Application Data -->ShamanGS --> NamarielLegends_IronLord_CE --> archive the folder and attach it to your reply."

I can get as far as locating the game folder, but how the heck do I "archive" it? Another question I have is why are they sending each person who experienced the same glitch a different response?

Thanks for your help.

Susan


?

I have no idea what archive the folder means. Everybody who bought the game must be having the same trouble that were having. Just fix it.
Richard

Susie, all you have to do is right click on the folder and select archive. It's very simple and it allows them to use your saved game to experience your issue first hand. Sometimes things are harder to fix especially since not everyone is experiencing the same thing.

Hi, Ana and Richard!

Ana, thanks for the instructions. I'll send Playrix the archived file and see what happens. Actually, if 4 of us here are stuck in exactly the same spot, I would assume that everyone who purchased the game is experiencing the same thing. It's obviously a bug in the game that needs to be fixed.

Richard, ICAM. It seems as though they're just stalling because we are all receiving different responses from Playrix. I'll see what they say after I send them my archived file.

Susan

Thanks Susan.
Ana I right clicked on the folder but no archive is there. Is that the same as copy and past.
Richard

Hi, Richard!

This makes me appreciate BFG's customer service so much more because, by now, we all would have received an apology along with a coupon for a free game. If one person complains, it could be their system. If 4 people (that we know of) complain about the same thing, it's obviously a glitch in the game.

Susan

Kjos-we seem to be at the same place, I also couldn't archive the file, I just attached it to an email.
Richard-the file did not contain any saved games, just game data files. I have changed 'values' before in other games to make them work, perhaps this will be the case with this one also?

You cant attach a folder to an email without zipping it or archiving it. It will end up a blank. I don't know why you do not have a "add to archive" option if you are right clicking. Just zip it and send it and it will be okay.

Upsydaisy, most casual games do not have a .sav file. It will be a log file or data image that the save is embedded in.

Think I'll wait for this one to come to BFG. Hope those who already bought it have the problems resolved soon.

Hi, Ana!

When I right click on the folder, there is no option to archive it. I have Windows 7 and my path to the folder is:

Users->Susan->AppData->Roaming->ShamanGS->NamarielLegends_IronLord_CE

Susan

THat is the correct folder that your saves are in but I you must not have a zip program on your computer because I too have Win7 and I have an archive option.

Hi, Ana!

I checked "Help and Support" and discovered that when I right-click on the folder, I then click on "Send to" and select "Compressed (zipped) folder". I now have a 33KB file that I can attach to my email.

Thanks for your help. It's always nice to learn something new and, if I ever have to zip another file, I'll know how !

Susan

I did the same as you did Susan. Mine is 285 KB.
Richard

Hi, Richard!

Why is my file only 33 KB <sniff, sniff>?

Susan

Your size sounds correct Susie. It's a small file.

I had two files with two different profiles. Really big files. Same size. I just used one.
Richard