Reply from Olga this morning, she has sent my files off to the developers. Please note, she says, "it will take sometime for them to come up with a fix". So its going to be a waiting game.

Edit: Shaman games on Facebook have asked for a link to this discussion, so have obliged. Perhaps they can speed things along.

I was going to buy this game yesterday, but all of a sudden the price to buy had gone up to over $15.00 Canadian. If the glitch is fixed I may still buy,as it was a fun game. Doreen

Hi, Upsydaisy!

I received the same reply from Olga this morning, so I asked for a refund and will purchase the game again once an update has been released.

It really is too bad this happened because it is an excellent game and I was really enjoying it. Since the problem occurred near the end, we'll have to replay the entire game in order to finish and move on to the bonus game.

Susan

Hallo everybody,
I have received the following from Shaman Games:

We specified from our developers that there really was a bug, we fixed it and passed the faultless version of the title to our publisher PlayRIX.
Please contact the PlayRIX to receive faultless version of the game.
We apologize for any inconvenience this bug may have caused.
Regards,
Shaman Games

Looks like its up to Playrix then.
I have downloaded the game again and will play through to the point were the bug is/was has see if it has been fixed.

Playrix will most likely put up the download for the fixed version ASAP, but if it were me, I would verify first that I was indeed downloading the fixed build.

Hi, Upsydaisy

I have not yet received a response from Playrix to my request for a refund, so I'll see if they tell me about the updated version of the game.

Susan

Emailed Olga at Playrix and included the email from Shaman Games... Olga has gone very quiet.......

Hi, Upsydaisey!

Olga certainly has gone very quiet because I haven't received a response to the email I sent her at 9 o'clock this morning.

Susan

I'm sure you will hear from them soon, but remember that they are in a different time zone.

Hi, Upsydaisy!

I received a response from Olga this morning (is she the only one who works in Customer Service?) and she assured me that she will send me the update when it's ready and it won't cost me any additional fees (what a relief to hear that )! She then offered me a special 50% discount on any other Playrix game to compensate for the inconvenience.

Since we know that Shaman Games Studio has already sent Playrix the updated game and you even sent a copy of their email to Olga, I don't have a lot of confidence in them, so I'm going to once again ask for a refund.

Susan

This is the only response I got-- Have you got a upgrade for this game now.
Richard

Received from Playrix this morning:

Some changes were made in the game but this bug was not fixed. We continue working on the problem together with the game developers and I hope that pretty soon the update will be released. We will let you know immediately.

They are also selling this game 'special price just this weekend' $5.99 I wonder why!!!

Hi, Richard and Upsydaisy!

I responded to Olga, declined her offer of a 50% discount on any other Playrix game and once again requested a refund.

Even if Playrix makes a fix available, I'm gonna wait until the game is available from BFG and buy it from them because I don't like dealing with a company that gives me the runaround.

It speaks volumes about a company that continues to sell a game (even at a reduced price) that they know contains a glitch that prevents players from finishing.

Susan

Hi, Richard and Upsydaisy!

Have either of you heard anything further from Olga because I didn't get a response to my May 31 email?

Thanks!

Susan

Susan I haven't heard anything from Olga. I sent a message to Shamangs( bought this game from Playrix about a week ago and there is a glitch in the game in chapter 6. I reported it to Playrix so many times I just get a run-around. I will never buy from them again. I get to one point in the game and I can't progress any more. I really like the game. I talked to Olga. Thanks
Richard

It's the weekend, I doubt will you hear anything from her at the moment.

I don't mean to make light of your plight, but they are working on a fix and offered a discount on the next game which more than makes you whole. If it can't be fixed (which I highly doubt) then they would owe you a refund. I don't know of anyplace that so freely offers a credit back like BigFish does and if you are expecting that, it's best to stick with them because that is unique.

I don't think that Playrix is offering bad customer service as I can see they have been conversing with you and letting you know they are working on it. I understand it's frustrating, but sometimes things happen beyond the control of others.

Ana

Hi, Ana!

BFG is definitely in a class all by itself, and I certainly don't expect their level of customer service from other companies, although it would be nice .

My problem with Playrix is that they have given Richard, Upsydaisy and me different answers to the same problem. If I purchase something and take it back to the store because it doesn't work, I expect to receive a refund. I don't expect to be told that they will let me know when there is a fix for the defective item.

Shaman Game Studios informed Upsydaisy by email that the glitch had been fixed and Playrix now has the updated version, yet Playrix insists that's not the case.

All I know is that I paid $15.73 Cdn. for a game I cannot finish, and I would like a refund.

Susan

I'm going to give up on this one

Maybe we'll hear from them, and maybe we won't

It was a good game, and I enjoyed the part of it I played ... moving on now

Janice

I don't understand why Playrix is still selling the game while there is a glitch in the game and they know about it. We can't be the only customers that bought the game. Other customers must be having the same trouble as we are having.
Richard

Hi, Richard!

If there are 4 of us here who got stuck in exactly the same spot, I'm assuming that nobody who purchased the game has been able to finish it. Playrix should have pulled the game until the glitch has been fixed, but I just went to their website and it's still selling for $13.95.

As Ana mentioned, it is the weekend but, if I haven't heard back by Tuesday morning, I'm going to dispute the charge on my credit card and have my bank reverse it.

Susan

Susan,did you know there are only three downloads allowed.
Richard

Hi, Richard!

I did not know that. Even though I enjoyed the game enough to play it again, I'm not going to take a chance of downloading it a second time only to discover that the glitch has not been fixed.

Susan

Edited to add that I received a response from Olga this morning and my request for a refund is being submitted today, but it will take some time for the refund to be processed. I replied that I assumed it won't take any longer to process my refund than it took to charge my credit card when I purchased the game !

Susan

Susan this is what I got from Shamangs(Hi Richard,
could you please tell where you stunk. If it is in the room with a
mechanic dog then will be the update as we cutккутедн fixed this bug.) I don't know what it really means. do you Susan.

Kind regards,

Hi, Richard!

I do not have a clue! It looks as though they're saying that the bug has been fixed and there will be an update, but someone made a typo because "cutккутедн" is not in my vocabulary !

Susan

BFG Daily Game Splash offering this game as a standard version today. Waiting to see if any technical issues reported on BFG forum.