Is it a single code for all the games?
How does that work if you already have all the Myst games except Myst III and IV at GOG.

I got 1 code to redeem my games. I haven't used it, and probably won't until the weekend. I can't answer the second part of your question since I don't have any Myst games purchased there.

Is it a single code for all the games?
How does that work if you already have all the Myst games except Myst III and IV at GOG.


Jenny100,
I used my single code for all the games at GOG.
But because I already had 3 of the games in my collection, I was given 4 games.
I received an email from GOG stating that I had gotten 4 games free of charge.
Now all the MYST games are in my library, but apparently the ones I already had were not revamped or updated.

It seemed like it was a single code for all the games, but I redeemed the code, downloaded one game; and when I try to get the others the code is "used" and I can't get to the other games. Hmpf.

Dear Me, Jenny100 and Tally Ho !! What a situation !! I hope you and Jenny100 (and anyone else caught up in the mess) get sorted !!

might be an idea to setup another gog account for the updated games but you need to setup another email address.

So LadyCav got all the games she was missing but Tally Ho only got one game?
It sounds like you have to buy all the games at once.

I still haven't received any codes.

the code was for all the games and you had to tick all the games otherwise only the ones ticked you receive from the one code.
if you already have the game on gog you don't get it again. setting up another account will enable to get all the games.
noticed on kickstarter comments that you have to email support to reinstate your code.

I set up another account as plumgas suggested, but the redemption code is still "used"
I emailed GOG support, and the reply was

Your ticket (#277640) has been updated, its entire history can be viewed below.

but there was no "below" and the code still does not work. The ticket number only refers to the email.
Also sent a note to Cyan, but no reply yet.

They still have still not sent me any code at all.
If I don't get a code from them by tomorrow I'll have to email Cyan again.
No point emailing Blackbox because you never get a human answering.

I'm going to assume neither Cyan nor Blackbox did any work on July 4 and didn't send out any codes.
So they get an extra day before I email them again.
What a nuisance.

I'm guessing that's an automated message with inappropriate text typical of automated messages.

They use too much automated stuff that doesn't work properly or is weird scripted stuff that's prevented from displaying in email/webmail by security features.

I'd rather have spent an extra $20 and dealt directly with Cyan.
This Blackbox intermediary isn't working out.

setting up another gog account should be done prior to entering the codes not after. you will just have to wait for gog support now.

update from cyan on kick starter.................................

We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

If this has happened to you, please link to GOG SUPPORT immediately so they can begin working their magic (resetting your individual code) and get all the games you pledged to own into your account.

Been there; Done that.

Haven't heard anything - maybe they are closed for the weekend, or maybe they don't know how to fix it. If that is the case, then Cyan should issue new codes to the people who have the problem.

It's a little worrisome that GOG says to contact Cyan, and Cyan says to contact GOG.

I have yet to receive a code at all.
Cyan keeps saying to email Blackbox if there is a problem, but Blackbox never has a live person answer anything.

With the 3 million dollars one would think they could have budgeted for a better support team.

I got this e-mail yesterday:

Happy Friday, Everyone!

(friendly banter...) 😉

(...followed by a clever segue to the business at hand...)

If you have returned your completed survey, please have patience as you wait for your code. If you didn't receive a code yet but did return your survey, it just means your number in the queue has not yet been served. The queue, remember, is 19,000+ backers.

There are many issues being handled behind the scenes, and we are working as fast and efficiently as we can to serve many, many help requests. If you sent a request for help already and didn't get a reply yet, please have a bit more patience. You might not hear from us until next week, depending when you wrote in.

We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

If this has happened to you, please link to GOG SUPPORT immediately so they can begin working their magic (resetting your individual code) and get all the games you pledged to own into your account.

If anyone still has not received a survey, please use the link provided in Kickstarter Update #28 to request Blackbox RESEND your survey to the email you used to back the project. Here's the link to the RESEND SURVEY FORM.

If you have any problems with the survey, contact Blackbox directly by replying to the email they sent you.

Thank you all for your support and your patience.

I'm not impressed with how Cyan is handling this.

If they had 19000+ emails with codes to send out to backers, they should have started before this week. The way they did it the people who did NOT back their Kickstarter are getting preferential treatment.

With GOG's current sale,

Myst Masterpiece ... 2.09
RealMyst ... 8.99
Riven ... 2.09
Myst III ... 14.99
Myst IV ... 14.99
Myst V ... 3.49
Uru ... 3.49

Total is $50.13 for all games. Less if you'd already bought any of them.
If you only wanted the digital versions of the games, you might as well not have donated at all, and you'd have all the games by now and not have to wait until they get around to sending codes.


So Tally Ho isn't the only one.
Maybe those "check boxes" aren't showing up the way they expect.

Well, the check boxes were normal enough; the reason I opted to check the first one and wait to do the others later, is that I only had a short time to download before leaving the house, and it seemed logical to do just one for now, and come back for the rest of them when I had more time. GOG obviously did not plan for that kind of flexibility.

It's possible I could have checked all, and only downloaded one at the start, but I didn't think like that.

Let me digress: When I finally bought a BIG TV, I moved the 40" smart tv to the computer as a hi-res monitor. Love it! However, MYST Masterpiece (the only thing I got so far for my 100+ bucks) is so grainy that it's not really usable. I still have some confidence that the later games in the series will look fine, just hope that includes Riven too.

Jenny100 I hope you've received your link with the code to redeem the game(s) by now.

I received mine from backers@cyan.com on 7/3/18 and just used it today - 7/8/18. I selected the six
games available (I had already purchased Myst V from GOG in May) and then proceeded to install all the games.

I haven't tried any yet so I don't know if there are any problems with them - will do so in the next few days.

I did get some good information from the forum on kickstarter for Myst 25th Anniversary Collection. In case
you need the link it's here.

I did see where quite a few people were having similar problems that you've been experiencing.

Hope you are able to get the games downloaded.

Robert

Nope. Nothing.

Just a quick note.

I did start Real Myst and the graphics are very good (at least on my 24" monitor) and I like that you
have the option as to how to move about - the standard Myst point and click or using the mouse combined
with WASD keys to move about.

This game brings back memories as it was the very first adventure game I bought.

Jenny100 - I don't know if the forum I mentioned would help but there are quite a few people posting
with information. And when I posted my question I received a very quick reply.

Good luck.

Robert

Most information in that thread is for people who've already received codes.
All they have is excuses for people who haven't received their codes.

I guess you're right about the forum. Sorry, I thought it was worth a try.

You're probably already aware of this but just in case, I thought I'd mention where I received my
game code from, which was backers@cyan.com.

Most of the other blackbox mail I received was from mail@blackbox.com

Robert

Email from GOG this morning told me they have re-instated the code, and that all the (remaining six) would be available for download.

Sure enough, it's true. I have successfully downloaded one of them, and will soon get the others. Thanks, GOG.

Now I hope they rewrite the code so that it is more intuitive; checking one of multiple boxes should not discard the unchecked ones.

Looks like some people are getting warnings about trojans in Myst IV when using antivirus.
Norton detects Heur.AdvML.B
Windows Defender detects Trojan:Win32/Zpevdo.A

Reported at GOG
https://www.gog.com/forum/general/myst_ivrevelation_trojanwin32zpevdoa
https://www.gog.com/forum/myst_series/unable_to_run_myst_iv_revelations

and the forum rmelone linked to at
https://www.kickstarter.com/projects/1252280491/myst-25th-anniversary-collection/comments

And I still have not received GOG codes.
Which bodes ill for any physical "rewards" I'm supposed to receive from this Kickstarter in the future.