My Steam Account has been Hijacked and I can't get to the Support page unless I sign in and I can't The Hijackers have changed my Password and Email. Does anyone know what I can do?

See if this helps... The links there take you straight to what you need to do.

Recovering a Stolen or Hijacked Account

Also I have my account set up using second code that is sent to my phone. I have to enter that before I can log into my account

I did two step log in quite some time ago too.

Hi Grey,

What I have read on Steam says:

First scan you're PC
Than change the pasword of you're E-mail account
and than change you're Steam Pasword.

Good luck with it!

Many thanks all for the reply's.

@Draclvr
Thank you. I am going to do that now.

@Winfrey
I had actually made sure that Steam Guard was active last week when I had a suspicion that someone was messing with my account when I received an Email from Steam saying that my Password changed. I thought I was lucky then as I immediately got back in my Account and changed my Password and also changed my Email Password as they suggested. Then I made sure that Steam Guard was active. Funny thing that even though it was marked active I have never had to do 2 steps to sign in.

@FlyingDutchman42
I did try that which worked last week but this time the hacker was so fast he immediately changed my Password, Email, Phone Number everything needed for me to Log in to change anything.

When trying to use Steam Support suggestions to restore my account...they always asked for me to sign in which is impossible now.

GreyFuss, I sure hope you can get this sorted out and get your account back. This is my worst nightmare, worrying that this could happen.

I hope so too Oldbroad. Of course I haven't heard back from Steam yet on the problem and I don't suppose I will hear anything for several days or more. If they can't restore my Account and the Hundreds of dollars worth of games I will not be using them anymore as this problem of hackers easily stealing accounts is something that they haven't made harder. I hope thats not the case as I would miss out on so many future games but I guess I will get over it.

Hello Grey,

Can't you yust deinstall Steam , change the pasword of your e-mail,
reinstall Steam,and than create a new account?
For example I have two accounts on the same e-mail address.
Use a new pasword for Steam and from there ask for support?
(I have deinstalled and installed Steam more than once over the years,
with no harm to my game library )


Good luck now, Robert.

I hope they can help you GreyFuss, any chance you have a Steam folder with their emails for the games you purchased?? Perhaps if you sent the info from one that has your login name and invoice they could associate it with our account?

So sorry to hear this, Greyfuss!

i am sorry about this too greyfuss, i hope you get it straight out.

Hurray.....Steam is back...Steam didn't take long at all to recover my account!

All my games are back. But here is what is now confusing me...I had Steam Guard activated before the Hijack and that didn't help. Further reading tells me that Steam Guard only sends an Email Key when the Account is being activated by an unknown device...why can't they have a code sent every time I Log in as this would certainly be better than only from an unrecognizable device. Although inconvenient for me I would gladly do it every time in addition to using my Password for double protection to help prevent this from happening again.

It didn't help stop the hijacker as they must have simply tried to use my screen name, visible when posting in their discussions, selected they forgot their Password, then selected they no longer have access to their original Email and they have a place to type in a new Email in which they send a new Password. So the Steam Guard only is protecting from someone trying to log in from a device that Steam doesn't recognize as me...evidently the hackers can circumvent that easily so I am not holding out much hope that this won't happen again. I have changed my Password and my Email associated to my Steam Account though. I think I will stay away from Posting in Steam discussions as I am guessing thats where they at least got my Account Name as I had Posted several times in the Dark Hope discussion board.

Thanks for all the encouragement and support and thanks to Steam for addressing and fixing this so fast

Extremely pleased for you GreyFuss !!!!

Thanks Mad, I am pleased for me too

Very good news GreyFuss!

One problem with their two step thing is that some people do not have cell phones and/or do not know how to use them for that purpose

Thank you Oldbroad. I am one of those without a cell phone but they do have an Email option. But I don't see a two step thing. Do you mean there is a two step sign in/log on security feature?

I also do not have a cell phone, that I know how to use very well anyway. I think they text you a code or something.

Winfrey posted a link way up above about how it works.

Thats my confusion...even with Winfreys Link it does say that Steam Guard will send you a Code that in addition to Logging in with your Password you have to use each time you Log in to Steam. Which says to me, each time I Log in I will need 2 types to get to my account but when I look at Steam to set this up I only see this option for Email...



So, if I sign in on my my same computer I won't get a Steam Guard Code because its not a New Computer or Browser. This is what I had before the hack but it didn't help. I had received Emails that I received for no reason of mine a week ago or so saying that something like they had received a request to change my Password, which I didn't so I went in to manually change it because I thought it to be suspicious. This was the second Email I received so I changed my Password. Must have been the first attempts of the Hacker. I thought I was cool until they were successful. This time I received the same Email stating that my Password was succesfully change and almost immediately another Email came that I had successfully changed my Email. So both of these blocked me completely from getting back in. In the Emails they even gave the IP address of whoever changed it so I hope they can Block them from Steam Permanently.

Does anyone have a Steam Account protected by Steam Guard that they have to sign in with their Password, wait for an Email or Phone Text with a Code to complete the Log in every time they try to get on Steam? This seems like the perfect way to protect ones account as the quote above states it only comes when logging in from a new computer or browser. Maybe its different with the Steam Guard phone Text option...anyone?

My heart just sank as I went to sign in to Steam it didn't recognize my new password but I was able to use the Forgot Password button and they sent me a Steam Guard Code to get in and change the Password again.

How to I have to log in with a code each time. Look at the link and try it . This works for me..... Glad you got your account back....

Hi Miss Winfrey

I did see that but this is what confuses me. First...do you get your Steam Guard Code in an Email on your computer or through an App on your phone?

I get mine as a text on my phone. I read if you have a problem getting an email your security on your email might be set to high. You should get one every time. Hello GreyFuss!

Yeah...I am not like all you young folk and have one of these new fangled phone.

Did you have to download a Steam App on your phone to get the texts?

According to what I have read and seen, Code by Email only comes when you try to log in from a new device, something different from the usual not every time.

These are the options I see:



It does say that using your phone with the App is the "Best Level of Account Security"
I don't get why they can't also have this higher level of security for Emails too.

Yes, you can get the code by email which is what I do. And, no, you don't need an app if you use your cell phone... you just get a text with a code. I get a code every time I log in, but it also happens when you haven't logged in for awhile. Don't know what the time period is though.

I'm just glad you got your account back!

And you KNOW I am older than you and I have a cell phone! Even my completely and totally technologically challenged husband has one!