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Big Fish Games take care of their customers #511684
06/14/09 04:46 PM
06/14/09 04:46 PM
Joined: Mar 2001
Posts: 2,470
Cambridge, England
Kickaha Offline OP
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Kickaha  Offline OP
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Joined: Mar 2001
Posts: 2,470
Cambridge, England
Others will have posted to say this I'm sure, but I'm very pleasantly surprised by how well BigFish treat their customers. It reminds me of how in England once if you found one bad biscuit the manufacturer would send you a free box of biscuits no questions asked.

And BigFish face the same problems as any other software publisher does with incompatible versions of system software, and OS updates breaking things.


Used to answer to "Peter Smith", now answers to "Peter Rootham-Smith"
Re: Big Fish Games take care of their customers [Re: Kickaha] #511687
06/14/09 05:15 PM
06/14/09 05:15 PM
Joined: Jan 2004
Posts: 84,259
In the Naughty Corner
BrownEyedTigre Offline
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline
The Sassy Admin and PR Liaison
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Joined: Jan 2004
Posts: 84,259
In the Naughty Corner
Their customer service is outstanding. They get my vote anyday.

Ana wave


Don't feed the Trolls
Re: Big Fish Games take care of their customers [Re: BrownEyedTigre] #511955
06/15/09 02:13 PM
06/15/09 02:13 PM
Joined: Aug 2006
Posts: 1,368
Ontario, Canada
jldcat Offline
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jldcat  Offline
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Posts: 1,368
Ontario, Canada
Mine too!! I've found none better than from Bigfish.


The breeze from one door closing opens another.
Re: Big Fish Games take care of their customers [Re: jldcat] #511965
06/15/09 02:44 PM
06/15/09 02:44 PM
Joined: Jul 2004
Posts: 14,334
West London, UK
JennyP Offline
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JennyP  Offline
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Joined: Jul 2004
Posts: 14,334
West London, UK
They are brilliant, quick & helpful.


When in doubt, cuddle a catcatrub
Re: Big Fish Games take care of their customers [Re: JennyP] #512040
06/15/09 06:10 PM
06/15/09 06:10 PM
Joined: Mar 2007
Posts: 908
KY
C
carlahelp Offline
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carlahelp  Offline
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C

Joined: Mar 2007
Posts: 908
KY
I agree with all the above. No better customer service is as helpful and ready to keep trying to solve your problems. I cannot say enough about how great their team is.

carlahelp

Re: Big Fish Games take care of their customers [Re: Kickaha] #512060
06/15/09 07:38 PM
06/15/09 07:38 PM
Joined: May 2008
Posts: 288
Ohio
K
Kate Anne Offline
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Kate Anne  Offline
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K

Joined: May 2008
Posts: 288
Ohio
Ditto. Big Fish is the best.

Re: Big Fish Games take care of their customers [Re: Kickaha] #512529
06/17/09 03:13 AM
06/17/09 03:13 AM
Joined: Dec 2004
Posts: 2,226
Washington In the Wet corner
Drmojo Offline
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Washington In the Wet corner
They are without a doubt OUTSTANDING in their field!!! praise
They are the BEST!!!! thumbsup

Doc


"Horses are smart"

"You never heard of a Horse going broke"
betting on Humans~ Will Rogers~
Re: Big Fish Games take care of their customers [Re: Drmojo] #512591
06/17/09 08:20 AM
06/17/09 08:20 AM
Joined: Jul 2007
Posts: 18,262
Massachusetts
GBC Offline
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GBC  Offline
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Joined: Jul 2007
Posts: 18,262
Massachusetts
thumbsup We love you Big Fish.


Gail
Re: Big Fish Games take care of their customers [Re: GBC] #512718
06/17/09 03:49 PM
06/17/09 03:49 PM
Joined: Nov 2001
Posts: 2,773
california
catsmom Offline
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catsmom  Offline
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Posts: 2,773
california
Great customer service. Just got off of chat with them, they sure respond fast.
smile


smile
Re: Big Fish Games take care of their customers [Re: catsmom] #512756
06/17/09 04:53 PM
06/17/09 04:53 PM
Joined: Jan 2002
Posts: 7,253
Long Island, N.Y.
F
fildil Offline
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fildil  Offline
BAAG Specialist
F

Joined: Jan 2002
Posts: 7,253
Long Island, N.Y.
I have to add my two cents. BFG is the best, bar none.


Fil

There is a fine line between genius and insanity. I have erased this line. Oscar Levant
Re: Big Fish Games take care of their customers [Re: fildil] #512881
06/17/09 09:57 PM
06/17/09 09:57 PM
Joined: Feb 2000
Posts: 10,450
Southern California
Darlene Offline
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Darlene  Offline
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Joined: Feb 2000
Posts: 10,450
Southern California
praise I have said this before. Big Fish is a class act. Their customer support is superb. Thank you, again, Big Fish! thumbsup


Woohoo and booyah! smile Have an easy peasy day!
Re: Big Fish Games take care of their customers [Re: Darlene] #512883
06/17/09 10:03 PM
06/17/09 10:03 PM
Joined: Sep 2007
Posts: 571
The Sweetheart Town
Trisha Offline
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Trisha  Offline
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Joined: Sep 2007
Posts: 571
The Sweetheart Town
BigFish is the best !!!!! bravo Trisha

Re: Big Fish Games take care of their customers [Re: Trisha] #512887
06/17/09 10:15 PM
06/17/09 10:15 PM
Joined: Jul 2000
Posts: 50,780
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
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Posts: 50,780
near Yosemite
For all of you who participated in the Big Fish April promotion, it would appear that at least some of the gifts are now in the process of being mailed out, as I received my Felix fleece blanket today! happydance

Re: Big Fish Games take care of their customers [Re: Marian] #513321
06/18/09 07:02 PM
06/18/09 07:02 PM
Joined: Nov 2008
Posts: 545
B
BellaRosa Offline
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BellaRosa  Offline
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B

Joined: Nov 2008
Posts: 545
Originally Posted By: Marian
For all of you who participated in the Big Fish April promotion, it would appear that at least some of the gifts are now in the process of being mailed out, as I received my Felix fleece blanket today! happydance


Thanks Marian. I have read how much you are enjoying the blanket. Good to hear.
Hopefully they will reach the far corners of the world soon too. smile - as much as I did not think I needed the blanket, I tend to foget how cool the nights can get here in dry season and it would be perfect to throw over my legs while I sit up all night playing my games LOL



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