I just got the package in the mail and I was suppose to get the key chain, but the only thing I got was the card telling me to enjoy my reward. Has anyone else had the same problem as me, or was it just that mine got missed when it was suppose to be put in there.

It sounds like someone left the keychain out by mistake; I received my package and it included the card and the keychain. I would suggest writing to Customer Support about this.

Is this a new game from Bigfish that you're talking about?

Don't think so.... I had a message from BF saying I was also in line a little reward for being a loyal customer, can't wait...you have to be a member for one year and you receive a cute little felix fish

Yeah, you recieve the BF plushie after 1 yr....unless they overlook ya.
I was due one in the spring, finally questioned
and
have to wait for fall mailings now.

Disney, there was a promotion on BigFish awhile back that if you purchased certain games within a particulat time frame, you would get a keychain or mousepad etc.

Ana

I was wondering when those keychains were going to start arriving. I'm dying to get mine.

Just received my keychain from BF.
Richard

I got mine last week. So....thinking they should be to you soon.

Barbara

I have been a member for two years now, but never received a Freebie....... Are these offers for The States and Canada only??

These promotions have been for anyone, anywhere in the world.

Received my keychain today, it's a little work of art and detail....even the magnifying glass has a tiny lens. Thanks Big Fish!

Rosa, I see folks from all over the world posting they received them. As I understand from previous postings you have stated that getting stuff in the mail with your post office is iffy. Perhaps they are the reason and not BigFish.

Ana

No, Ana - My primary address with BigFish is in fact Jersey, in the Channel Islands.... and no problem with getting my mail safely there.....Hmmm....I will contact those wonderful people at Customer Support to see what they say.

Rozanne, I was only going by your previous post here:



Ana

Today I received the BFG keychain, gotten as a participant in their recent promotional offer. The fishy is holding a magnifier.....very clever. Thank you BFG.

The year is apparently not consistent. When I joined they had different levels and I changed which apparently reset the date. Then when they changed to the new club they changed my starting date again.

Casual Game Club Membership May 12 2008
Super Game Club Membership June 9 2008
Big Fish Game Club Membership May 14, 2009

Never got the fish. Apparently they're counting from May 14, 2009 instead of original date I joined May 12, 2008.

Got my keychain couple of days ago. Really nice. Love the detail on it. Thanks BFG.

I got my keychain today! I love it. So if there are any other Ontarian out there waiting, it shouldn't be long now. Bigfish is just the greatest!!!!

I got my keychain on Friday. Thanks Big Fish

JennyP, if you are West London UK, you are lucky, never got a thing from BF been member since June 2006.

My cute little keychain arrived last week!

Guybrush, you are eligible for Felix as soon as you have had 12 months of continuous Game Club membership. BFG-Guy said that when Big Fish canceled everyone's tiered membership status back in May and began the new 6.99 per game for everyone, that they certainly would not begin everyone over again from there as it applies to the 12 months, and that to do so, in his words, would be "horrible."

So, you need to look at what month you began the Game Club where afterward you have remained a Club member for 12 continuous months, and that would be your anniversary date that qualified you for Felix. If you don't hear anything about receiving a Felix after about 12 weeks from that date is past, we have been told to write to Customer Support to make sure that we are on the list to receive one in their next shipment.

I have had continuous membership for two and a half years now, and I have still not received my plush Felix. I have also written to CS 5 times, and have been told 5 times that my Felix would be on the next shipment. It never is
I live in the UK, and jokingly told CS that I believed the UK is being discriminated against, and it really was a joke, which they took in good part. 6 weeks ago, I was told that it would be on its way, and I am still waiting. I have received my keychain this week, and have received everything else sent to me, so postal address is not an issue.
I believe BFG Customer Support to be the best, second to none, and the games are the best quality, so I would never go anywhere else, and if I do not get my Felix, that won't change.
I am just really, really disappointed, especially when I hear people tell me they have JUST passed 1 year membership, and have received theirs. It does seem quite unfair
Linward

I understand the disappointments in wishing that one gets what others have received.

Isn't it nice of a big company with so members that might be in 7 figures to try to please everyone. And give something for free even though they don't need to. It is an additional perk that is not necessary but yet they try. Those many members and each free gift costs plus the mailing and the staff to take care of them. Oh My!

Big Fish!