Go to the viva media website and in your account look for the My Downloadable Products, there should be a key on the far right

@Chief

My country was blocked for some reason and that's why I couldn't enter the website. I managed to get the code working, downloading now.

Butcher,
Glad you got through.

Connie,
Best to turn off your antivirus when you download and start to play. I believe that you can play after installation with the antivirus on later.
If any problem - check Glitches forum.

Billy the kid,
After doing the Viva Media entry and download, the Viva Media system should automatically send you a serial number in the e-mail (confirmation letter).
Please check your junk mail. Thanks.

I checked my junk mail and didn't find any serial number.I wrote to viva-media and still waiting for a answer.Thanks ,Bill

After you check out they will send you a comformation e-mail. On this e-mail is the serial number. They have what game you purchased, in this case won, and behind it where you can download the game and right under that is the serial number. Just copy that number and use it to activate the game once it has been downloaded and you start the game. At least that is how it was for me. Hope you can figure out what is going on! Good luck.


Nan

mikeyboy156, connie, GypsyRox, seoirse, rmt, Lagavulin, Billy the Kid 64, Kayc, Butcher, auntigram

Congratulations have a great time playing

I emailed the number in the confirmation email. I'm waiting for a reply. As soon as I turn AVG back on it disables the exe. file. If I don't hear from Viva Media, I will try Glitches.

Hi Connie, I have the same virus protection AVG as you do. The same thing was happening to me. I finally put an exception in and it's working fine now. Been playing it for a couple days now. Here's how:

Disable your AVG.
Download the game with the Memento exe.
While virus protection is still turned off click on your AVG on task bar at bottom of screen.
Click on options
click on advanced settings
scroll down on left to exceptions
click on add exception
select file
click on file
click on Browse to find Viva Media, click open
click on Memento folder
Click on the Memento exe to put file name in
Click open
click ok on exceptions
click ok on advanced settings

Thanks, KayC.

Connie.

THanks KayC!

Thanks KayC, will do that now. Thanks again, it works fine now.

Have fun Connie.

So glad you were able to get it going, Connie!
It's a great game!

Kay

[removed]

mikeyboy156,it's not a good idea to put your e-mail address in your posts.
Richard

Hi mikeyboy,

I removed your email address from your post for security reasons.

As requested in the first post of this thread, please email Chief directly with your details. Click on Chief's name next to his post, view his profile, and take his email address from there.

Thanks, Richard.

Thanks kjos and Rushes. I'll send another e-mail to mikeyboy.

Chief

Getting a free game has sure become complicated.

I hate to say this but I still cannot find the serial number to start the game.Bill

Billy the kid,
After doing the Viva Media entry and download, the Viva Media system should automatically send you a serial number in the e-mail (confirmation letter).
Please check your junk mail. Thanks.

If not - if you registered at Viva; check your account. The serial number should be there on the game's info page.

Thanks MaG, went to the game in my account and saw the serial number along side of activate did not work. Then I added all five numbers and it took the activation and the game is running fine.Thanks to everyone who helped me. Bill