Hey, that's my title!

Gil.

Perhaps it was the use of the word "sneaky" because I do not find a very colorful notice saying "Game Club Trial" in a bright yellow logo with the terms spelled out and a checkmark already in the box "sneaky."

We can argue about whether the default should have the box checked or not, but anyone who downloads software anywhere should be aware that 99.99999% of the time their marketing is going to have the box checked.

I posted a couple of links in the Glitches forum to articles about previously reputable download websites which have gone to the darkside of marketing with all kinds of stuff EVER so conveniently checkmarked for you.

Absolutely Draclvr....agreed!

Barbara

Exactly Draclvr! Well said! And thanks for the headsup in Glitches.

Big Fish is a fabulous company. Best customer service I've experienced.

I am a Game Club member and recently purchased several games with a
code that reduced the club price from $6.99 to $3.99. One of the games
did not apply the code and as a result I was charged the full $6.99

I submitted my issue via the Big Fish help page, requesting a $3.00
credit. Within 24 hours I received a response that Big Fish had
refunded the full $6.99 and gave me a free game code.

Clearly, this is a company that went above and beyond my expectations.

I do not work for nor am I affiliated with Big Fish in any way other
than being a Game Club member. I don't think they are sneaky but LOL
they sure know how to keep reeling me back in with great offers.

You've said it all, Mignonne.

This company has grasped the point that it is actually SMART to be hyper ethical and to treat a customer as a precious treasure. It's "good" business in every sense of that word.

I'm sorry to see a subject title suggesting BFG is unethical. Even when an error is a misunderstanding on the part of the customer, BFG will make things right. I've made mistakes in ordering on a couple of occasions and BFG quickly refunded my payment. I would have waited until I received a response from BFG before making an accusation about how they do business. JMO

Thank you very much for all the opinions including the original poster's new view about the situation.
I will close this thread.