am i being unreasonable about wanting a ce instead of a standard coupon code after the nightmare i when thought get that coupon code to stop.

I can understand why you would rather have a CE coupon code, but it also doesn't seem unreasonable to me that Big Fish would want to make things right by giving you something of the same value that you were being given before, which was a standard-game coupon code. I hope things have been straightened out now.

i unstand what you are saying and thank you very much, but that was a nightmare getting that use coupon code to stop.

Yes, that would have been an annoying problem. I understand. Hope things go well from here on out.

I don't understand what the original issue was but all that is required to provide excellent customer service is to assist you in getting the help you need. Any thing above that you should just be thankful for and to expect more is really unrealistic.

they kept sending the same coupon code i already use and i understand what both of you are saying.

I don't think they even HAVE credits for Collector's Editions.
At least I've never seen one.


Did you try it again after they sent it back to you?
I had a coupon not work, and emailed them about it. They emailed back saying they couldn't see anything wrong with the code. I tried it again after receiving their message, and it worked.

Jenny, I can attest to the fact that they do indeed have coupon codes for Collector's Editions.

How did you manage to get one of those?

I had a buggy CE, with a visual glitch that I couldn't get past, and Customer Support sent me a coupon code good for a replacement CE of my choice.

I also entered a couple of promotions involving downloading an F2P within 24 hours and getting 60% off (or maybe for free, I don't remember now for sure) a regularly priced or CE game - I downloaded the F2P games, the promotional codes never showed up, and they asked me if I would like codes for an SE or codes for a CE. I said CE, and on both occasions I got codes for free CEs.

Yes, they do indeed, they just don't sell them.

Hi, Marian!

I also purchased a CE that had glitches in both the main game and the bonus game. I was really enjoying it so I replayed the main game and managed to get past the glitch but, when one showed up in the bonus game, I contacted BF and they sent me a coupon for another CE.

I have always found BF Customer Support to be extremely generous because I received a coupon even when I was at fault. I had no idea that coupons not only expire on a certain day, but they also expire at the precise time the email was sent. When my coupon didn't work, I contacted BF Customer Support and, after the Rep explained what happened, she sent me a replacement with no expiry date.

Susan

That sort of customer support is what I have experienced as well, Susan.

yes i tried again they did that to me the coupon code 6 times and i sent to dr felix results.

Just curious if you were trying to use the coupon code
to buy a game through the Game Manager?

When I try to purchase with a coupon code via the Game
Manager it will not accept it and states that the code
is not good for anything in my cart.

If I login at Big Fish using my web browser, the code
is accepted without issue. I just figured it was glitch
with the Manager.

To clarify this has happened in the Manager when trying
to purchase a game I tried and decided to buy.

That aside, Big Fish has the best customer service I have
ever experienced. They did more than right by me when I
had a issue.

i understand what everybody is saying,but 6 times sending me a code i already use and sending in dr felix result and no answer isn't right, i did the cake maina main street and princess isabela 2 return of the curse ce did work in the game manager not om the big fish web page. and trhey are the best, they gave me 2 ce coupon codes for the trouble.