Just downloaded the digital download to my brand spanking new computer and it will not open when I click the desktop icon for the game.Won't do nuttin.I emailed my DXDIAG to game support but does anyone have any ideas?

Where did you download from? Have you tried right clicking the icon and selecting Run as Administrator?

I Ordered the digital download and they sent me a link for the download. I tried The Run as Administrator and it still did not work. I recieved a email from Richard at Iceberg he had me send him a DXDIAG of my computer and he said my computer would run it easily. One of the warnings I recieved was that my system was not supported by the AMD processor and I have a AMD Phenom II 820 Quad Care processor, 6GB DDR3 system memory and 1 Terabyte hard drive.
1st PC game I have wanted to play in years and I cant play it. Maybe I can get them to send me the DVD version.
Paul

Maybe Jenny or Inland can help you out, but maybe the game doesn't like the quad cores. I did find the system requirements:

Windows XP SP2 or Vista
2.0 GHz single core processor (2.4 GHz dual core recommended)
512 MB RAM (1 GB recommended)
500 MB free hard drive space
NVidia 6200+ or ATI 520+ video card

Sounds like a VERY nice computer, BTW...

The problem may be what Draclvr suggested -- that the game won't support your quad core processor. If that's the case, you can assign the game to a single core using one of the three techniques on the ***Hyperthreading page***. Yes I know hyperthreading isn't the same as multiple cores, but you assign a game to a single processor in the same way.


The most important part is the video card. If you only have Intel graphics, or if your graphics is very low end, that may be why the game won't play. Make sure your graphics card meets the requirements for the game.

I have been emailing Richard of Vertigo games and he tells me my computer should play the game but it won't I have tried everything. Run as Administrator does not help. I have removed and reinstalled the game 3 times. He told me that the Quad Core processor has nothing to do with my problem. Are there many people playing this game?...Has anyone else had a problem?....This is a brand new computer. I am thinking about going to Gamestop and buy a dvd game and see if that runs...I don't know, right about now I am pretty ticked off....
Paul

Paul
I'm playing the game but sorry i could not
help you . I installed the game with no
problem
I have another kind of problem. How to you
save. I keep going back to a part I already
played. Hope someone can help me
Thank you
Chris

Paul,
To find out what kind of video card you have...
From ***this link***



Once you know your video card, you can look for new drivers for it. Even if your video card is good enough to play the game, it won't work if your video drivers aren't compatible.

From what I've read, the game uses checkpoints instead of saves.
From PolloDiablo's walkthrough:

Jenny 100
Thanks I'll wait for the automatic save.
Thanks again
Chris

Paul -- I'm playing this game (disk version) with no problems. Well, occasionally a clipping problem, but that's something completely different.

My system:

Dell Studio XPS 8000
Windows 7 Home Premium
Intel Core i5-750 processor
6GB DDR3 SDRAM
1024MB NVIDIA GeForce GT 220
Soundblaster X-Fi

I didn't have to run it as an administrator.

I'm sorry you're having problems -- I don't know if the disk version would make a difference or not. If you don't mind waiting until I finish the game, I can send you my disk version just to see if it makes a difference.

Pittston -- usually the game lets you know when you're past a checkpoint -- you'll see a yellow circle briefly in the lower left of the screen. Sometimes when you start a new chapter, you have to walk into the environment a ways before you see the checkpoint symbol.

Tks Becky, I will take you up on the offer. Although I have an email in to Richard of Vertigo games asking if I could put the $8.95 I paid for the digital download towards the disk. I probably wont hear from him until sometime Monday. He has been really helpful. I just don't get it. My computer should play the game. I even went in to the ATI website and downloaded upogrades for my video card to no avail.
tks again
Paul

Hi Paul -- check your PM (flashing mail symbol near the top of the forum).

I'm reading on various forums that the GT 220 is a rebranded 9600GT-not very good for gaming.
Is this normal for video cards to be rebranded? Its a bit naughty I think.

Actually a 9600GT is better according to ***this list*** -- according to their particular benchmarking software anyway.

I wouldn't say the GT 220 was a "rebranded 9600GT" though. According to ***this*** the two cards have different GPUs and many other things different. They may perform similarly in benchmarking tests, but they are not the same card.

I'm having a similar problem. I installed the game and although it will launch it won't play. It hangs on a black screen for awhile then shows a logo screen for awhile then I might hear some audio for a minute then black screen again and so on. Seems my video card is trying to play it but having problems with it.

kl604,
If your video card is an Intel chipset, that may be why the game isn't playing. If it's an Nvidia, you might try changing drivers.

Thanks Jenny....I have an Nvidia GForce 9800 GT, Intel Core 2 Quad with 8 GB RAM. I tried updating my drivers but windows says I have the latest. I noticed I also have DirectX 11 installed.